HAND MADE, CARBON STEEL
We Accept Payoneer Payments
This privacy notice discloses the privacy practices for RDJ Life. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Most orders will be shipped within 24-48 hrs. of receipt, although it may take up to 4 business days to ship some orders, depending on factors such as how busy the warehouse is at any given time, etc. NOTE: We begin processing orders at 6am Eastern time Monday-Friday. Orders received after 6am Eastern time will not begin processing until the following business day. For example, if we receive your order at 9:30am Eastern time on Tuesday, it will begin processing Wednesday at 6am. The 24-48 hour processing time begins when an order enters processing, not when it is actually placed.
As we ship large quantities of merchandise daily, occasionally an item you order may have run out. As our stock is replenished daily, any item that is not on hand usually will be back in stock within 1-4 days. In this situation you may experience a brief delay in shipping your order, but all orders generally ship within 4 business days (Saturday and Sunday excluded). In the event that we cannot fulfill your order within that time, we will notify you.
Every order is equally important to us, and we ship every order out just as quickly as we can. However, if you must have your merchandise by a certain date, we suggest you place the order early enough to avoid disappointment if your merchandise does not arrive on time. We do not accept returns of shipments because they did not arrive by a certain date.
Refund, Returns, and Cancellation Policies:
Items purchased from us may be returned within 30 days of receipt for refund or store credit. Please note the following policies related to returns:
-To be eligible for return, items must be in the same condition they were received in, with all boxes, components, instructions, parts, etc. included. Also, no price stickers, etc. can be affixed to the items. Items returned not meeting this criteria will be returned to the sender or disposed of.
-All returns must be accompanied by a return authorization number. Please call or email us for a RMA number BEFORE sending your return. Returns not accompanied by RMA number will be refused.
-Returned items are subject to a 15% restocking fee.
-Items purchased more than 30 days ago are not eligible for return. Many items we sell come with a manufacturer's warranty. After 30 days, please contact the manufacturer directly for warranty service.
-Shipping charges for return shipments are at the customer's expense.
For information on items damaged in transit, please see "Shipping Information" section for procedure to follow.
In the case of defective items or wrong items shipped, etc., any merchandise returned to us must be accompanied by a return authorization number. This number will be furnished to you at the time the return is authorized, and must be on the address label or prominently marked on the box. ANY MERCHANDISE RETURNED TO US WITHOUT A RMA# WILL BE REFUSED AND RETURNED TO THE SHIPPER AT THEIR EXPENSE. Please note that defective items returned to us will be exchanged for another of the exact same item. We are unable to exchange defective items for different items, unless the item returned is no longer available.
OUR CONTACT INFORMATION:
BY TELEPHONE 417-712-1794
Office hours are 8:00am-5:00pm Central Time, Monday-Friday
Emails are answered within 24 hours. Emails submitted after business hours will be answered the next day.
RR 1 2335
Dora MO 65637