Please keep in mind each bath, body and skin care product is 'handmade' and individually packaged. Not every batch will look identical to the last. Be assured that each batch is made in earnest, with the same attention to detail, with as much enthusiasm and love as the first. I strive to make each batch better than the last, and I'm always searching and trying new product for my loyal customers.
The Horton Bath Collection uses Paypal in placing all orders. Paypal is a safe and secure checkout as it uses an integrated SSL. We do NOT store any credit card numbers or credit card verification codes in our system. You can also checkout as a guest through Paypal.
We usually ship utilizing the USPS services, however we reserve the right to ship using UPS if we compare pricing and find that there is a significant savings in cost. We will ship and reimburse you (the customer) the difference.
Presently The Horton Bath Collection ships to the United States and Canada. If you reside in a country that is not listed here but is interested in purchasing our product(s), please contact us by email.
We will accept returns up to 14 days after your receipt of the order. Due to integrity concerns, health & safety issues, we can only accept the return of products which have their tamper-proof packaging intact. If the outer packaging has been tampered with or removed, we will not accept the return. We must insure all products have not been compromised for the use of all of our customers.
I must advise you that we are unable to refund the shipping fees.
If you have any questions regarding our product, please feel free to call us between the hours of 12 noon to 5 p.m. (Pacific Standard Time), Tuesday - Saturday. It is a better solution to call and ask a question, than to return a product that we may be unable to accept.
The Horton Bath Collection's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.
Local: 707-446-SOAP (7627)
Long Distance: 1-888-667-7864
Address: The Horton Bath Collection
360 Merchant Street
Vacaville, California 95688