PayPal is currently the only accepted method of payment.
Payment is required at point of sale.
Partial payments are not accepted; incomplete or unpaid transactions will be cancelled.
In stock orders ship next business day after payment is cleared. All orders within continental U.S. are shipped via USPS Priority Mail unless otherwise noted in the listing; tracking information is provided. Orders for countries outside U.S. shipped via First Class International; no tracking information is provided. Charges shown reflect the cost of shipping based on weight/dimensions of individual item, as well handling costs.
Returns/exchanges accepted only if item received does not match purchased item description. Buyer must contact White Heron immediately to resolve any problems, and if a return is required, White Heron will issue a Return Authorization (RA) number. To receive a refund, item must be returned within 14 days of receipt of item, AFTER RA number is issued, and must be in excellent, sellable condition and original wrapping/packaging. Damaged, opened or used items will not be refunded. Should buyer choose to exchange the item received for the correct item, we will ship the correct item to buyer via Priority Mail at no additional cost. Buyer must note exchange preference on packing slip; otherwise, a refund will be issued, subject to above terms and conditions. After 14 days from receipt of item, returns are not accepted - no exceptions. Any items returned after the 14 day period will not be refunded or returned to buyer (unless buyer provides a prepaid shipping label for the return). Return shipping is buyer's responsibility. Original shipping costs are non-refundable. Tracking information must be provided for returns; we are not responsible for returns sent without tracking information. We are not responsible for lost, late, or misdirected mail.