In most cases small items will be shipped USPS Priority.
Medium size items will usually be shipped by FedEx.
For all Framed art insurance will be charged to the customer to equal the amount of their purchase.
No returns will be accepted unless I, for some unknown reason, would ship the wrong item. BUT to insure that doesn't happen I take a digital picture of all items as they're packed and another after it's packed to show the customer name and address and invoice.
If an item arrives damaged you, the customer, will have to deal with the shipping company insurance. If you choose not to insure an item, FAIR WARNING, you're just out of luck.