USA PAYMENT POLICIES: We accept payment by PayPal, plus major credit and debit cards for all USA orders.
INTERNATIONAL PAYMENT POLICIES: We accept payment by PayPal, and major credit and debit cards, for all International orders on our approved countries list.
SHIPPING TIMES: In Stock items generally ship in 2-3 business days. Custom items generally ship in 3-14 business days. Please see items details for shipping estimates. Holidays and Sundays are not “business days”. After we ship the order the following chart shows estimated arrival times.
USPS/USA DOMESTIC MAIL: Monday through Saturday
*First-Class Mail: 1-3 Business Days/Most items/13 ounces or less
*Priority Mail: 1-3 Business Days/Most items/14 ounces to 70 pounds
*Alaska/Hawaii Shipping Times: 3-15 Business Days depending on USPS service chosen.
INTERNATIONAL CUSTOMERS: Send us a request for a shipping estimate on any item in our store. Please specify your country and the specific item in which you have an interest. If we are able to ship to your country, we will post the order for you showing the shipping cost to your country.
INTERNATIONAL SHIPPING: We ship First Class International/Registered Mail or Priority Mail International on most items. Once shipped it takes 6-10 average business days to major destinations. Customs delays of 3-6 weeks are possible. Import custom duties, VAT, & excise taxes that are levied by your home country are your responsibility. Please check a duty calculator before your purchase to estimate these fees. Size, and import, restrictions may also apply.
APPROVED COUNTRIES LIST: We will ship to the following countries at the specified rate shown in the item details: USA, USA Territories, Argentina, Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Chile, China, Czech Republic, Denmark, Finland, France, Germany, Greenland, Hong Kong, Hungary, Iceland, Ireland, Israel, Japan, Republic of Korea, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Samoa, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, and the United Kingdom.
RETURNS: Unopened and/or unused "In Stock" items in the original, saleable condition may be returned for a full refund, or exchange, minus original shipping costs. Return shipping is the responsibility of the buyer and requires proof of mailing. No returns accepted after 14 days from date of documented delivery.
Note on Custom Made Orders: Custom made orders are not returnable unless defective or damaged in shipment.
DAMAGED ITEMS: Notify us immediately if items are damaged in shipment. Keep all of the original packing materials including the box. Photos of the shipping container and the damaged merchandise are also required. Replacements if available, or refunds if not, will be given with proper documentation.
DEFECTIVE ITEMS: New items that are shipped sealed in their original package may be returned for a full refund if they are found to be defective upon opening. Return shipping is the responsibility of the buyer and requires proof of mailing. No returns accepted after 14 days from date of documented delivery.
